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Fjord-starling
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Privacy Policy

Last Updated: October 14, 2026

1. Information We Collect

We collect information you provide directly when you:

  • Submit inquiry forms on our website
  • Request product consultations or quotes
  • Communicate with us via email
  • Schedule installation appointments

This information may include your name, email address, postal code, property details, and energy usage information.

2. Use of Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Assess your property for solar battery system compatibility
  • Provide quotes and product recommendations
  • Schedule and complete installations
  • Improve our products and services
  • Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

  • Authorized installation partners and technicians who complete the work
  • Service providers who assist with business operations
  • Legal authorities when required by law

All third parties are contractually obligated to protect your information and use it only for authorized purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings. See our Cookies Policy for detailed information.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Installation records and warranty information are retained for the duration of warranty coverage.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: [email protected]

Address: Unit 14, 287 Pacific Highway, North Sydney NSW 2060, Australia

Fjord-starling

Empowering Australian homes with reliable, sustainable energy storage solutions.

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